1. Who we are
The studio featured on this website is operated by Haus of Anais Ltd (Company No. 17165757) registered at 14 Mowbray Court, Leeds, LS14 6UN, United Kingdom. We act as data controller for the personal information described in this policy.
2. What personal data we collect
- Consultation enquiries: name, email, phone number, preferred services and information about your hair history or goals.
- Direct communications: copies of emails, voicemail messages or notes from telephone calls relating to your appointment.
- Website usage: aggregated analytics data if you opt in to non-essential cookies. This includes device information and browsing interactions on havenhair.uk.
3. Why we process your data
We use your information to:
- Evaluate consultation enquiries and recommend suitable services.
- Arrange and manage appointments, including confirmations and reminders.
- Issue invoices and manage post-service follow up.
- Improve our website experience and tailor content, but only where you have consented to analytics cookies.
The legal bases relied upon are performance of a contract (Article 6(1)(b)), legitimate interests (Article 6(1)(f)) for customer service, and consent (Article 6(1)(a)) for optional analytics.
4. How long we retain your data
- Consultation enquiries: retained for 12 months from last interaction.
- Appointment records and invoices: retained for 7 years to meet UK accounting rules.
- Marketing preferences: stored until you withdraw consent or request deletion.
5. Sharing your data
We do not sell your data. We share limited information with processors who support our operations, such as appointment scheduling software, secure cloud storage, and accounting providers. Each processor is bound by contractual obligations and UK GDPR.
6. International transfers
Some processors may store data outside the UK/EEA. In those circumstances we implement appropriate safeguards, including Standard Contractual Clauses approved by the UK ICO.
7. Your rights
You have the right to:
- Access a copy of the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of data where we have no legal basis to continue processing.
- Object to processing based on legitimate interests.
- Withdraw consent for analytics cookies at any time.
- Request data portability in respect of information you provided to us.
To exercise these rights, email [email protected]. We aim to respond within one calendar month.
8. Cookies
Essential cookies are required for security and core functionality. Optional analytics cookies operate only when you provide consent through our cookie banner. You can amend your choice at any time by clearing cookies in your browser or contacting us for assistance.
9. Complaints
If you have concerns about how we handle your data, please contact us first so we can resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
10. Contact
Mowbray Colour Atelier · Haus of Anais Ltd
14 Mowbray Court, Leeds, LS14 6UN, United Kingdom
[email protected] ·
07735 309 255